Grant Living Ltd Customer Privacy Notice
At Grant Living Ltd, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our property leasing services. We collect information such as your name, contact details, and property information to provide you with professional management and leasing solutions across Greater Manchester. Your data is processed securely and in accordance with relevant data protection laws. We do not share your information with third parties except as necessary to fulfill our service commitments or where required by law.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post:
71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ, GB
Email:
hello@grantliving.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Website user information (including user journeys and cookie tracking)
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Identification documents
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Information relating to compliments or complaints
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Purchase or service history
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Video recordings of public areas
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Grant Living Ltd has a legitimate interest in operating and protecting its accommodation business, properties, landlords, guests and other occupants. We may use relevant personal information to verify enquiries, maintain appropriate business records, prevent fraud or misuse, protect property and vehicles, manage security, investigate complaints or suspected breaches of agreements and house rules, and establish, exercise or defend legal claims. We only use information that is reasonably necessary for these purposes and consider the privacy rights of the people involved. Access is limited, information is kept securely and retained only for as long as needed. Where CCTV is used, it will be limited to appropriate external areas, clearly disclosed and used proportionately for security and incident investigation.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Grant Living Ltd has a legitimate interest in receiving, investigating and responding to queries, complaints, disputes and potential legal claims. We may use relevant booking, agreement, correspondence, payment and security information to establish what happened, resolve issues fairly, protect the rights and property of those involved, and establish, exercise or defend legal claims. We limit the information used to what is reasonably necessary, restrict access and retain it only for an appropriate period.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
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Directly from you
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CCTV footage or other recordings
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Insurance companies
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Legal and judicial sector organisations
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Councils and other public sector organisations
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Publicly available sources
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Suppliers and service providers
How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected, including meeting legal, accounting, and contractual requirements. Retention periods vary depending on the type of information and whether it relates to an enquiry, booking, property agreement, payment, complaint, insurance matter or legal claim. Identification copies used solely for verification will normally be deleted once the check is complete. CCTV footage will normally be deleted after a short period unless it is required in connection with an incident, complaint or claim.
Who we share information with
Data processors:
Wix.com Ltd and Usercentrics GmbH
This data processor does the following activities for us: Wix hosts and operates the Grant Living Ltd website, stores website enquiries and provides website security and related technical services. Usercentrics operates the cookie-consent system, record visitors\' cookie preferences and manages consent choices.
Others we share personal information with:
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Insurance companies
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Professional or legal advisors
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Financial or fraud investigation authorities
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Relevant regulatory authorities
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External auditors or inspectors
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Organisations we’re legally obliged to share personal information with
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Emergency services
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Suppliers and service providers
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Wix.com Ltd
Category of recipient: Website hosting, cloud storage and website platform provider
Country the personal information is sent to: Israel
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Usercentrics GmbH
Category of recipient: Cookie consent and consent management provider
Country the personal information is sent to: Germany
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: hello@grantliving.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint